Policies

At Mirror Mirror Bexleyheath, we value your time and ours. To ensure a smooth and fair experience for all clients, please take a moment to read through our policies below...

Booking & Cancellation Policy

Booking Fees:  To secure your appointment, a booking fee is required at the time of booking. This will be deducted from your final bill on the day of your appointment.

  • If less than 48 hours’ notice is given to cancel or reschedule, the booking fee will be retained.
  • Booking fees are non-refundable, but can be transferred if appropriate notice is given.

Cancellations & No-Shows:  We understand things can change, but we kindly ask for a minimum of 48 hours’ notice if you need to cancel or move your appointment.

  • If you do not show up to your appointment, your account will be flagged on our system.
  • You may be required to pay in full upfront for any future bookings.
  • If you need to cancel, please call us directly on 020 8304 3544 so we can offer the slot to another client.

Appointment Reminders & Confirmation

  • You will receive a reminder 3 days before your appointment via text or email.
  • Clients must confirm if they are attending or not.
  • If you need to cancel or make changes, we ask that you call us on 020 8304 3544 rather than replying to automated messages.

Late Arrivals:  If you are running late, please give us a call as soon as possible.

  • Clients more than 15 minutes late may need to reschedule or receive a shortened service.
  • Your booking fee may be forfeited.

Skin Testing Policy

Your safety is our top priority. In line with best practices and industry regulations, we have a strict skin testing policy in place for all colour services.

Who Needs a Skin Test?  A skin test is required at least 24 hours before your colour appointment if:

  • You are a new client to Mirror Mirror Bexleyheath
  • You have never had colour with us before
  • It has been 6 months or more since your last colour service with us
  • You have had a major change in your medical history (e.g. new medication, allergies, illness, or pregnancy)
  • This applies even if you have had colour at other salons without any issues. Every salon uses different products, and your safety is our responsibility.

How It Works

  • The test only takes a couple of minutes and must be carried out in salon.
  • It must be done at least 24 hours before your appointment.
  • Without a valid skin test on file, we will not be able to carry out your colour service, and your booking fee will be forfeited.

Need to Book a Skin Test? Please call us on 020 8304 3544 to arrange your skin test if you think it may be required. We’ll be happy to guide you.